Welcome to Jospah Cakes. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General

  • These Terms and Conditions govern your use of Jospah Cakes’ services, whether online or in-store.
  • By placing an order with us, you confirm that you are at least 18 years old or have parental/guardian consent.

2. Orders and Payments

  • All orders must be confirmed through our website, email, or phone.
  • Payments must be completed in full at the time of purchase unless otherwise agreed upon.
  • We accept cash, mobile money, and major credit/debit cards.

3. Product Availability

  • Our cakes and other baked goods are subject to availability.
  • In rare cases, substitutions may be made for specific ingredients or designs, but we will notify you in advance.

4. Custom Orders

  • Custom cakes or special requests must be ordered at least 72 hours in advance.
  • Full payment is required to confirm custom orders.

5. Delivery and Pickup

  • Delivery services are available within select locations. Delivery times will be agreed upon at the time of order.
  • Customers opting for pickup can collect orders from Monrovia Street, Hazina Trade Centre, M2 Floor, Outlet 33 during business hours.
  • Jospah Cakes will not be responsible for delays caused by factors beyond our control, such as traffic or weather conditions.

6. Returns and Refunds

  • Please review our Return Policy for detailed information on eligible returns and refunds.
  • Claims for damaged or incorrect products must be made within 24 hours of receipt.

7. Allergies and Dietary Restrictions

  • While we strive to meet dietary requirements, our products are made in a facility that handles allergens such as nuts, dairy, and gluten.
  • Customers are responsible for communicating any allergies or restrictions at the time of order.

8. Intellectual Property

  • All content, designs, and trademarks displayed on our website and promotional materials are the property of Jospah Cakes.
  • Unauthorized use, reproduction, or distribution of this content is prohibited.

9. Limitation of Liability

  • Jospah Cakes is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the cost of the product purchased.

10. Privacy Policy

  • By engaging with us, you agree to the terms outlined in our Privacy Policy, detailing how we collect, use, and protect your personal information.

11. Changes to Terms

  • Jospah Cakes reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately.

12. Contact Us

For questions or concerns about these Terms and Conditions, please contact us:

  • Email: info@jospahcakes.co.ke
  • Phone: 0723567254
  • Address: Monrovia Street, Hazina Trade Centre, M2 Floor, Outlet 33

Thank you for choosing Jospah Cakes. We look forward to serving you!

Effective Date: 18th November 2024